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  • Posted: May 19, 2022
    Deadline: Not specified
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    Credit Controller/Accounts Receivable (CCP-K)

    Job Summary:

    Responsible for ensuring that distributors/clients are properly billed for goods provided by collaborating with the sales team and depots. Ensure that the correct amounts are collected in a timely manner, verified and transactions recorded and account discrepancies are resolved. Performs other tasks to secure client payments. Collaborates with the sales team and depot managers.

    Key Duties and Responsibilities

    • Record all cash, cheque and MPesa transactions made.
    • Manage the recovery of debt/loans with distributors/customers by telephone
    • Deliver excellent customer service through handling a range of customer enquiries by telephone and correspondence.
    • Effectively and professionally handling enquiries from customers, whilst ensuring compliance with processes and attention to detail.
    • Develop and monitor a credit control system in collaboration with sales, marketing, finance and company directors.
    • Working closely with the depots to ensure proper debtor management 
    • Establish policies that follow customer service best practices while ensuring customers submit payments on time.
    • Check distributors/customer credit reports and communicate decisions to the CFO in a timely manner.
    • Communicate payment plans and set loan terms and conditions with the customer
    • Maintain debtor records, conduct regular analysis of the credit-control system and implement changes as needed to reduce bad debts.
    • Report any payment issues to management.
    • Identify and follow up on overdue invoices and payments and implement company collections procedures as necessary.
    • Look for ways to improve debt collection processes.

    Skills

    Key Skills and Competencies:

    • Degree in accounting, finance, business administration or any other related field
    • Certified Credit Professional (CCP-K)
    • Certified Public Accountant (K)
    • More than 2 years experience in a similar position
    • Proficient with industry-standard accounting software HansaWorld
    • Working knowledge of database and spreadsheet software, such as MySQL and Excel
    • Relevant experience using modern communication systems, including email and phone systems
    • Expert-level experience using productivity tools, such as Microsoft Office Suite
    • Strong communication skills and the ability to handle potential tense interactions with clients whilst displaying a friendly and confident manner
    • Desire and ability to work collaboratively with others to accomplish daily goals
    • Ability to communicate well with a diverse range of people.
    • Ability to understand and translate complex information in order to give clear helpful explanations to customers.

    Closing date: 25 May 2022

    Method of Application

    Interested and qualified? Go to Wisen HR Services on wisenhr.zohorecruit.com to apply

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