Credit Controller/Accounts Receivable (CCP-K) at Wisen HR Services

Job Summary:

Responsible for ensuring that distributors/clients are properly billed for goods provided by collaborating with the sales team and depots. Ensure that the correct amounts are collected in a timely manner, verified and transactions recorded and account discrepancies are resolved. Performs other tasks to secure client payments. Collaborates with the sales team and depot managers.

Key Duties and Responsibilities

• Record all cash, cheque and MPesa transactions made.
• Manage the recovery of debt/loans with distributors/customers by telephone
• Deliver excellent customer service through handling a range of customer enquiries by telephone and correspondence.
• Effectively and professionally handling enquiries from customers, whilst ensuring compliance with processes and attention to detail.
• Develop and monitor a credit control system in collaboration with sales, marketing, finance and company directors.
• Working closely with the depots to ensure proper debtor management 
• Establish policies that follow customer service best practices while ensuring customers submit payments on time.
• Check distributors/customer credit reports and communicate decisions to the CFO in a timely manner.
• Communicate payment plans and set loan terms and conditions with the customer
• Maintain debtor records, conduct regular analysis of the credit-control system and implement changes as needed to reduce bad debts.
• Report any payment issues to management.
• Identify and follow up on overdue invoices and payments and implement company collections procedures as necessary.
• Look for ways to improve debt collection processes.

Skills

Key Skills and Competencies:

• Degree in accounting, finance, business administration or any other related field
• Certified Credit Professional (CCP-K)
• Certified Public Accountant (K)
• More than 2 years experience in a similar position
• Proficient with industry-standard accounting software HansaWorld
• Working knowledge of database and spreadsheet software, such as MySQL and Excel
• Relevant experience using modern communication systems, including email and phone systems
• Expert-level experience using productivity tools, such as Microsoft Office Suite
• Strong communication skills and the ability to handle potential tense interactions with clients whilst displaying a friendly and confident manner
• Desire and ability to work collaboratively with others to accomplish daily goals
• Ability to communicate well with a diverse range of people.
• Ability to understand and translate complex information in order to give clear helpful explanations to customers.

Closing date: 25 May 2022