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MTN Group, formerly M-Cell, is a South Africa-based multinational mobile telecommunications company, operating in many African, European and Asian countries. Its head office is in Johannesburg.
The CRM Assistant will be responsible for assisting in growing the business through management of the customer base within the existing customer portfolio aimed at reducing churn. The individual will achieve this through executing services on a timely basis, being proactive and having effective relationship with clients resulting in optimization of customer satisfaction and retention
Key responsibilities:
Reporting to the Head of Sales & Commercial, The CRM Assistant will be accountable for achieving the following objectives:
Education & Experience:
Competencies:
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