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MTN Group, formerly M-Cell, is a South Africa-based multinational mobile telecommunications company, operating in many African, European and Asian countries. Its head office is in Johannesburg.
The Customer Reporting Support will be responsible for the development and implementation of the customer reporting processes and standardization for GlobalConnect customers, providing service consultants and customers with regular reporting and analysis, additionally understanding customer and Service Consultants requirements and participate in cross functional teams for analysis of issues.
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The Presales and Post Sales Engineer will be accountable to achieve the following objectives for Presales:
Key responsibilities:
Reporting to the Head of Sales & Commercial, The Individual will be accountable to achieve the following objectives:
The Presales and Postsales Engineer will be accountable to achieve the following objectives for Postsales:
Education:
Experience:
Competencies:
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The CRM Assistant will be responsible for assisting in growing the business through management of the customer base within the existing customer portfolio aimed at reducing churn. The individual will achieve this through executing services on a timely basis, being proactive and having effective relationship with clients resulting in optimization of customer satisfaction and retention
Key responsibilities:
Reporting to the Head of Sales & Commercial, The CRM Assistant will be accountable for achieving the following objectives:
Education & Experience:
Competencies:
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