CRM Software Engineer at Safaricom Kenya

JOB DESCRIPTION

Reporting to the Technical Lead, CRM Engineering, the position holder will work in cross functional team composed of architects, software engineers, customer journey experts to develop Customer Relationship Management capabilities used by customer facing users across contact center, retail, and enterprise business. The Application development duties include but not limited to analysis, design, development, testing, documentation of the new and existing functionalities; stress and security validations to ensure integrity of the CRM platform; maintenance and fault management.

RESPONSIBILITIES

• Conduct business user requirements elicitation, analysis, and specification.
• Perform the necessary technical design and development functionality to ensure that business application systems can be effectively developed and implemented.
• Perform data modeling to analyze and specify data structures within an application system.
• Design and development of front-end tier(s), middle tier(s), and /or back-end database tier(s) for business applications
• Support new and existing application development by creating modifications and enhancements for CRM application.
• Review and provide input on design approach, performance, and base functionality.
• Perform effective system capacity planning and dimensioning to meet dynamic business needs.
• Create test plans, test data sets, and perform automated testing to ensure all components of the developed systems meet specifications.
• Co-ordinate and Work with various stakeholders directly in delivery of new projects/ business asks.
• Work directly with the Operations/Service Reliability Engineers to resolve issues identified post project implementation.
• Generation of ideas to improve efficiency in software and application services offered to the business, and/or generate revenue for business.

QUALIFICATIONS

• University Degree in computer science or technical related field
• 2 years’ experience in business analysis and software development in a busy IT environment.
• Extensive programming experience using either Java, C#, Python, JavaScript etc.
• At least 2 years development experience with RDMS preferably e.g. Oracle MySQL, Postgres. 
• At least 2 years data management experience across data structures, relational databases preferable Oracle, Postgres or MySQL, Stored Procedures, PL/SQL development. Experience in NoSQL databases is an added advantage.
• Extensive experience in deploying API on containerized environments such Docker, Kubernetes, Red Hat OpenShift, Azure, AWS.
• Experience with event-based and message-driven distributed system like Apache Kafka, ActiveMQ, Rabbit MQ or Tibco EMS
• Experience in scripting and deploying solutions on Linux based operating systems.
• Experience in Scrum and other Agile processes.
• Working knowledge of DevSecOps tools such as Jira, Git, Jenkins
• Experience in the design and implementation of low-latency, high-availability, and performant systems.
• Great communication and interpersonal skills
• Attention to detail, good analytical and presentation skills.