Customer Care Assistant II (AFGM 9) at Anti-Female Genital Mutilation Board

Vacancy No. AFGM/16/2023 (1post)-Permanent and Pensionable

Duties and Responsibilities

• Guiding visitors to designated offices and areas;
• Issuing visitors passes;
• Manning the reception desk;
• Maintaining good ambience in the reception area;
• Profiling visitors;
• Receiving and directing telephone calls.
• Responding to visitors’ queries and telephone inquiries;
• Receiving, screening, guiding and directing clients and visitors
• Recording and confirming visitors’ appointments; and
• Maintaining daily record of visitors’ details.

Requirements for Appointment

• Diploma in any of the following disciplines: Customer Service, Public Relations, Hospitality Management, Communication Management, Event Management, Front Office or any other relevant qualification from a recognized institution; and
• Proficiency in computer applications.