Customer Care Assistant II at Water Resources Authority

Job summary

• This will be the entry and training grade for diploma holders in this cadre. An officer at this level will work under supervision of a senior officer.

Customer Care Function

• The cadre is responsible for managing internal and external communication, enhance brand reputation and engage stakeholders ensuring consistent communication aligned with the Authority’s goals and values.

Duties and Responsibilities will entail:

• Receiving, guiding and directing visitors;
• Responding to customer inquiries in a timely and accurate manner;
• Maintaining office security by following safety procedures and controlling access via the reception desk;
• Maintaining visitors register and issuing of visitors passes;
• Operating the switch board and reporting any telecommunication faults;
• Recording customer feedback; and
• Receiving and recording customer complaints;
• Observing tidiness at the reception area with all necessary stationery and material; and
• Keeping an updated record of customer needs, concerns, and questions.

Job Specifications
For appointment to this grade, the candidate must have:

• Served a minimum of three (3) years cumulative relevant work experience at the grade of Customer Care Assistant III or in a comparable position;
•  Diploma in any of the following disciplines: Communications, Journalism, Public Relations, Customer Care or an equivalent qualification from a recognized institution; and
•  Proficiency in computer applications.