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iSON Xperiences is a specialist in proactive customer engagement and customer xperience management, partnering with leading brands to optimize their customer xperience, revenue generation and business process management across the enterprise.
JOB DESCRIPTION
DEPARTMENT: Operations
REPORTS TO: Team Leader
POSITION SUMMARY
The Customer Care Executive is primarily responsible for ensuring delivery of exceptional customer service to customers as per the respective client’s SLA.
Key Performance Indicators
Targets for the above KPIs will be as communicated by the business from time to time. These targets may vary in line with client SLAs.
DUTIES & RESPONSIBILITIES
KNOWLEDGE, SKILLS AND ABILITIES
WORK CONDITIONS:
Disclaimer
This job description gives a general guideline, and therefore does not include an exhaustive list of all duties and responsibilities undertaken by jobholders of this position.
BEHAVIOURAL COMPETENCIES:
Customer Focus
Team work
Communication
Performance Focus
Managing self
Analytical
Adaptability
Integrity
Interested and qualified candidates should forward their CV to: recruitmentke@isonxperiences.com using the position as subject of email.
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