Customer Care Executives at Bees Credit Limited

Key Responsibilities

• Receive all inbound calls and offer support to customers questions and queries
• Assist customers in case of queries 
• Maintain a positive, empathetic and professional attitude toward customers at all times
• Maintain communication with customers through various channels i.e. WhatsApp, Phone calls, Messages
• Communicating and coordinating with colleagues as necessary
• Give customers a remarkable experience worth talking about
• Reach out to customers and leads to create deep and lasting relationship
• Meet the monthly customer reach target
• Acknowledging and resolving customer complaints
• Ensure customer satisfaction
• Keep an up to date record of leads and customers generated from online conversations and manage the inbound customer system by keeping a record of customer transactions, interactions, comments and complaints.
• Propose new ideas about ways to engage our customers online and offline with our brand and suggest improvements about customer engagement system.
• Meet sales targets and call handling quotas
• Collect testimonials from customers and provide any insightful feedback to management to develop our brand

Qualifications and Requirements

• Diploma in a Business related course with bias customer care
• Must have at least 3 years’ experience in a role with customer relations 
• Extremely strong interpersonal skills and outgoing personality
• Detail oriented person with the ability to seamlessly plan, coordinate and execute projects
• Ability to analyze data and proactively identify and address issues with customer accounts
• One must be 25 years and above 
• Good oral and written communication skills
• Team player
• Computer proficiency
• Customer service orientation and commercial awareness