Customer Care Officer at KUSCCO Ltd

JOB REF: CCO 004/2022

Duties /Responsibilities

• Ensure provision of quality service to customers
• Handling various routine inquiries received by phone and emails from internal and external stakeholder (Telephone management)
• Directing queries to relevant officers and ensuring that feedback is promptly given
• Assist clients/members with completing documentation as may be required and opening of accounts
• Registration and handling of customer complaints
• Receiving walk in clients
• Manage, maintain and update Client’s data/ office records
• Following up on clients to constantly ensure we meet our service standards
• Responding to clients enquiries through phone calls, messages and emails
• Doing weekly, monthly and annual reports to the supervisor regarding customer service

Job requirement

• Diploma or degree in Business Management or any related Course.
• At least 2 Years’ experience in Customer care position with sales experience as an added advantage
• People Management skills.
• Pleasant personality & Good interpersonal skills.
• Knowledge & Competencies of Computer skills.
• Planning skills and Communication Skills (Written and oral).
• Keen to Detail
• Integrity, Professionalism and Unquestionable ethics