Openings at KUSCCO Ltd

JOB REF: CCO 007/2022

Duties /Responsibilities

• Develop and implement Training calendar
• Conduct training needs analysis
• Marketing of Training programs
• Writing training proposals to clients
• Administer training programs
• Coordinate training programs
• Coordinate  and support training activities
• Conduct evaluations to identify areas of improvement
• Facilitate production of certificates
• Report writing based on training department indicators
• Ensuring collection of training activities fees

Job requirement

• Bachelor’s degree in a business-related field
• A minimum of 3 years’ experience in training and development.
• Back ground in Cooperative management, financial institution will be an added advantage
• Track record in developing and executing successful training programs.
• Hands-on experience coordinating multiple training events in a corporate setting
• Proven ability to complete full training cycle (needs assessment, plan, develop, coordinate, monitor and evaluate)
• Adequate knowledge of learning management systems and web delivery tools
• Familiarity with traditional and modern job training methods and techniques
• MS Office/Excel/PowerPoint proficiency.
• Attention to detail, written, verbal communication and interpersonal skills
• Organizational, planning and time management skills

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JOB REF: CCO 006/2022

Duties /Responsibilities

• Conduct research with an aim of drafting relevant policy papers;
• Support the organization and management on events, meetings and campaigns to ensure the implementation of the research, policy and advocacy programs;
• Track, scan and analyze policy and advocacy environment, recommending strategic opportunities for KUSCCO engagement in undertaking advocacy/policy specific analysis;
• Keep abreast with key issues related to the work of KUSCCO including monitoring of policy related activities of key stakeholders;
• Represent KUSCCO at public engagement events;
• Facilitate, participate, take notes and prepare minutes and coordinate agenda of policy and advocacy activities;
• Build and maintain relationships with KUSCCO stakeholders;
• Contribute to the development of reports and feedbacks advocacy issues/funders and partners.
• In collaboration with Advocacy manager key stakeholders, identify and lead resource mobilization development opportunities contributing to concept and proposal development and donor reports;
• Establish and maintain all documentation, data and information systems related to research, policy and advocacy;
• Develop policy and research tools, frameworks and curriculum to strengthen the advocacy capacity of KUSCCO staff and primary stakeholders

Job requirement

• Bachelor’s Degree in a relevant subject (Public Policy, Political Sciences, Economics) Certificate in Research methods, policy or advocacy
• 3years experience in research, policy and advocacy initiatives in a non—profit making organization
• Experience in qualitative and quantitative research methodologies
• Experience in conducting policy analysis and synthesizing technical information and materials for decision making for advocacy actions
• Experience in management and coordination of research, policy and advocacy-related events
• Knowledge of data analysis software e.g. SPSS, Stata etc
• Excellent oral and written communication skills for a range of audiences
• Strong research and policy development skills
• Presentation, training and facilitation skills
• Excellent interpersonal and negotiation skills 
• Strong planning and project management skills

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JOB REF: CCO 005/2022

Duties /Responsibilities

• Advising the organization on all legal matters that may arise in its operations;
• Drawing and vetting of contracts, agreements and other legal documents;
• Negotiating for contracts;
• Following up on cases filed against the organization and preparation of legal reports and opinions;
• Undertaking legal research;
• Liaising with external lawyers and the state law office on all cases filed against the organization to ensure instructions, witnesses and statements are procured on time;
• Developing, implementing and reviewing legal policies and procedures to ensure that they are in accord with the existing legislation;
• Coordinating the organization’s complaint management system;
• Advising the organization on the legislation that affect the organization and changes made thereof;
• Monitoring compliance with legal and statutory requirements of the organization;
• Providing necessary support in the board secretarial function;
• Providing of day to day legal and regulatory support to the functional areas covering general compliance queries and reviews.

Job requirement

• Have a Bachelor of Laws (LL.B) degree from a recognized institution;
• Postgraduate Diploma in Law from Kenya School of Law;
• Admission to the Roll of Advocates of the High Court of Kenya;
• Be a member of the Law Society of Kenya (LSK)
• Possession of a current Law Practicing Certificate;
• Knowledge of relevant legislation and case laws in order to articulate Legal matters
• High Integrity;
• Analytical and problem solving skills in order to resolve complex legal issues and find suitable solutions;
• Organisational skills;
• Knowledge of administrative and legal processes.

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JOB REF: CCO 004/2022

Duties /Responsibilities

• Ensure provision of quality service to customers
• Handling various routine inquiries received by phone and emails from internal and external stakeholder (Telephone management)
• Directing queries to relevant officers and ensuring that feedback is promptly given
• Assist clients/members with completing documentation as may be required and opening of accounts
• Registration and handling of customer complaints
• Receiving walk in clients
• Manage, maintain and update Client’s data/ office records
• Following up on clients to constantly ensure we meet our service standards
• Responding to clients enquiries through phone calls, messages and emails
• Doing weekly, monthly and annual reports to the supervisor regarding customer service

Job requirement

• Diploma or degree in Business Management or any related Course.
• At least 2 Years’ experience in Customer care position with sales experience as an added advantage
• People Management skills.
• Pleasant personality & Good interpersonal skills.
• Knowledge & Competencies of Computer skills.
• Planning skills and Communication Skills (Written and oral).
• Keen to Detail
• Integrity, Professionalism and Unquestionable ethics

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JOB REF: CCU 003/2022

Duties /Responsibilities

• Carry out debt collection activities
• Work out repayment plan; final options with debtors, restructure and advise on the way forward when all debt collection effort is no longer viable.
• Ensure integrity of debtors’ database
• Arrange interviews for debtors who wish to come in and discuss repayment plans
• Preparation and submission of weekly, monthly, quarterly, bi-annual and yearly reports to the management
• Ensure timely debt collection and reconciliation of accounts
• Carry out periodic visits to regions on debt recovery
• Prepare weekly and monthly collection reports.
• Ensuring credit and collection policies and procedures are followed within your team
• Any other duties that may be assigned from time to time by management

Job Requirements

• Bachelor’s degree in Commerce (Accounting option) or equivalent
• Member of professional body :-CPA K/ CCP
• A minimum three (3) years progressive working experience in a dynamic financial service organization.
• In depth knowledge of modern Credit Management Systems & Processes.
• Excellent numerical analytical and problem solving skills

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JOB REF: ME 002/2022

Duties/Responsibilities

• Prospecting and recruitment of new Business
• Retention  of existing business
• Customer relationship management of the clients
• Cross selling of all Union products
• Preparation of regular reports
• Conducting Market research
• Visit clients to get complaints/comments and handling complaints at the field level
• Liaison office in charge of ensuring that information is disseminated to members on time
• Maintenance and management of clients records
• Collection of competitor’s intelligence and reporting of the same to Branch Manager
• Timely collection of payments

Job Requirements

• A Bachelor’s degree in Marketing or Business related field
• A minimum three years progressive working experience in a dynamic financial service organization.
• Proven track record in implementing marketing successful programs.
• Business and ICT savvy.
• Creative and innovative.
• Excellent communication, influencing and presentation skills.