Customer Care Representative at Peoplelink Consultants Ltd

Responsibilities

• Greet clients, answer inquiries, and provide information on garage services.
• Schedule vehicle servicing appointments and follow up with customers.
• Provide accurate estimates and timelines for repairs or maintenance.
• Handle customer feedback, complaints, and service queries professionally.
• Coordinate with technicians to update clients on service progress.
• Maintain customer records and issue service invoices.
• Promote a positive customer experience to retain and attract clients.

REQUIREMENTS

• Diploma/Certificate in Customer Service, Automotive Engineering, or related field.
• 1-2 years of experience in a garage or automotive environment.
• Knowledge of vehicle parts, services, and general automotive terms.
• Strong verbal and written communication skills.
• Ability to work under pressure and multitask effectively.
• Proficiency in MS Office and basic invoicing systems.