Customer Experience Advocate at Tala (formerly InVenture)

What You'll Do

• Efficiently and promptly resolve customer complaints and questions.
• Build a good standing relationship with our customers.
• Follow communication procedures, guidelines, and policies.
• Provide accurate and complete information by using our communication methods.
• Work with the Customer Experience Leads to ensure proper service to customers is being delivered.
• Provide feedback and ideas on the efficiency of the customer service processes.
• Reliably fulfill duties during scheduled shifts, including nights and weekends.
• Escalate any customer complaints to the Team Lead and ensure solutions have been sorted on the same on time.

What You'll Need

• Minimum 1 year Customer Service Experience
• Experience with ZenDesk is a plus
• Ability to communicate clearly and professionally verbally and in writing.
• Willingness to work a flexible schedule.
• Ability to handle customer complaints.
• Good work ethic and team player.
• Fast at typing and working in modern web technology.
• Fast at learning new systems and processes.
• Ability to manage and work under pressure.
• Ability to handle calls.
• Customer service passion, skills and experience
• Financial product knowledge
• Focus on quality and conflict resolution
• Ability to problem solve and communicate clearly
• Multi-tasking
• Quality typing skills (above 45 wpm)