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  • Posted: Aug 30, 2022
    Deadline: Not specified
  • Tala (formerly InVenture) builds mobile products that help creditworthy individuals in emerging markets validate their financial identities and get access to fair credit to advance their businesses and families. Tala is providing choice and control to individuals around the world when it comes to their financial identity.
    Read more about this company


    Customer Experience Advocate

    What You'll Do

    • Efficiently and promptly resolve customer complaints and questions.
    • Build a good standing relationship with our customers.
    • Follow communication procedures, guidelines, and policies.
    • Provide accurate and complete information by using our communication methods.
    • Work with the Customer Experience Leads to ensure proper service to customers is being delivered.
    • Provide feedback and ideas on the efficiency of the customer service processes.
    • Reliably fulfill duties during scheduled shifts, including nights and weekends.
    • Escalate any customer complaints to the Team Lead and ensure solutions have been sorted on the same on time.

    What You'll Need

    • Minimum 1 year Customer Service Experience
    • Experience with ZenDesk is a plus
    • Ability to communicate clearly and professionally verbally and in writing.
    • Willingness to work a flexible schedule.
    • Ability to handle customer complaints.
    • Good work ethic and team player.
    • Fast at typing and working in modern web technology.
    • Fast at learning new systems and processes.
    • Ability to manage and work under pressure.
    • Ability to handle calls.
    • Customer service passion, skills and experience
    • Financial product knowledge
    • Focus on quality and conflict resolution
    • Ability to problem solve and communicate clearly
    • Multi-tasking
    • Quality typing skills (above 45 wpm)

    Method of Application

    Interested and qualified? Go to Tala (formerly InVenture) on to apply

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