Customer Experience Assistant at Presta Capital Ltd

We are looking for an enthusiastic and dedicated Customer Experience candidate to enhance Customer Experiences. You will be tracking all points of customer engagement, addressing customer queries and identifying ways to improve customer services

 KEY RESPONSIBILITIES.

• Identify customer needs.
• Attend to customer needs by responding to their queries and providing guidance where necessary.
• Collaborating with IT developers and Sales Team to identify, Manage and deliver client expectations.
• Performing product tests, evaluating after-sales and support services.
• Documenting processes and logging technical issues.
• Analyzing customer feedback on products.
• Collect customer feedback and prepare weekly reports to help improve products /Services.
• Reviewing customer feedback and complaints to identify areas for improvement and opportunities for growth.

Requirements

• 1+ years in a leadership role within customer experience or a similar field.
• Strong understanding and/or easy adoption of ERP, CRM, and Helpdesk systems.
• A proactive approach to problem-solving.
• Good interpersonal and communication skills.
• Ability to embrace change, manage responsibilities, and create efficiencies.
• Ability to proactively prioritize responsibilities with proven time management skills.
• Capable and willing to learn new systems and processes.
• Ability to use data to identify needs and assess customer satisfaction levels.
• Knowledge of product/service being offered by the company.