Jobs at Presta Capital Ltd

We are looking for an enthusiastic and dedicated Customer Experience candidate to enhance Customer Experiences. You will be tracking all points of customer engagement, addressing customer queries and identifying ways to improve customer services

 KEY RESPONSIBILITIES.

• Identify customer needs.
• Attend to customer needs by responding to their queries and providing guidance where necessary.
• Collaborating with IT developers and Sales Team to identify, Manage and deliver client expectations.
• Performing product tests, evaluating after-sales and support services.
• Documenting processes and logging technical issues.
• Analyzing customer feedback on products.
• Collect customer feedback and prepare weekly reports to help improve products /Services.
• Reviewing customer feedback and complaints to identify areas for improvement and opportunities for growth.

Requirements

• 1+ years in a leadership role within customer experience or a similar field.
• Strong understanding and/or easy adoption of ERP, CRM, and Helpdesk systems.
• A proactive approach to problem-solving.
• Good interpersonal and communication skills.
• Ability to embrace change, manage responsibilities, and create efficiencies.
• Ability to proactively prioritize responsibilities with proven time management skills.
• Capable and willing to learn new systems and processes.
• Ability to use data to identify needs and assess customer satisfaction levels.
• Knowledge of product/service being offered by the company.

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Primary Responsibilities of a Front-End Developer

Your responsibilities will include:

• Develop new user-facing features
• Write reusable code and libraries
• Enhance application for maximum speed and scalability
• Validate input before submitting it to the back end
• Collaborate with team members and stakeholders
• Bridge the gap between graphic design and technical implementation
• Define how the application looks and how it works
• Ensure the technical feasibility of UI/UX designs
• Developing features to enhance the user experience.

Requirements

Key Requirements

• Degree in computer science or related field.
• Understanding of key design principles.
• Proficiency in HTML, CSS, JavaScript, and jQuery.
• Understanding of server-side CSS.
• Experience with responsive and adaptive design.
• Understanding of SEO principles.
• Expert level with MAC and OS
• Knowledge of image authoring tools
• Proficient understanding of web markup
• Possess proficiency in Javascript and JQuery
• Ability to work independently with minimal supervision while achieving benchmarks
• Good problem-solving skills.
• Excellent verbal communication skills.
• Good interpersonal skills.