Customer Experience Associate at Hotpoint Appliances Ltd

Hotpoint Appliances Limited has an exciting career opportunity in the Retail Department. We are seeking for talented, dynamic, self-driven and results oriented individual who is committed to excellent performance and participating in our growth strategy.

Reports to: Assistant Branch Manager

Job Purpose:

Responsible for optimizing the customers service delivery by providing customers with exceptional experiences.

 Job Responsibility and Accountability

• Ensure personal presence on the floor and aid customers in locating merchandise.
• Take customers through all products and provide maximum information.
• Recommend on the merchandise to be delivered from warehouse when merchandise is not on the floor.
• Close the sale at minimum set discount and peruse through the sales/delivery notes.
• Provide customer feedback as stipulated in the SOP.
• Ensure their respective department is fully stocked and arranged as per the SOP.
• Ensure no stock out unless same has been raised with the manager.
• Ensure dusting of the appliances is done twice a day.
• Ensure all products are priced & have their requisite specifications.
• Accountability of daily stock take with zero variances with no damage.
• Maintain daily cash float as per the SOP, issue requisite receipts, customer refunds on authorization of the supervisor.                          
• Accountability for cash, cheques, credit card and vouchers daily summary.            
• Provide requisite Daily Cashier Summary to account for days transactions.
• Ensure filling of daily documents produced.                 
• Prepare daily banking slips for cheques collected during the day and separate deposit slips for those on account.

Qualification

• A minimum of Certification in Sales, Marketing / Customer care / cash account or equivalent.
• Sales, cashiering training or exposure in a similar role in retail environment will be an added advantage.

Experience

• At least 1 year experience in a sales / cashiering environment preferably in retail.
• Must be friendly with a pleasant and engaging personality.
• Should be physically fit as the job requires standing most of the day and the individual may be required to lift large amounts of stock.
• Should have visual acuity to determine accuracy, neatness and thoroughness of work assigned, and determine safety of workplace surroundings for themselves and guests.
• Should be cooperative and understand customer needs and wants after a brief discussion with the customer. People in this profession are convincing and have a positive influence on the customer or client.
• Should be well-organized and detailed-oriented.
• Should have basic knowledge of inventory management.
• Should be of a smart appearance and articulate.
• Should be able to work under pressure.

 Key Skills:

• Good selling skills.
• Good negotiation and influencing skills.
• Good interpersonal skills.
• Teamwork and Collaboration.