Customer Experience Associate at Umba

Job Description

• Respond to incoming customer requests through the Zendesk platform
• Provide quick, professional, precise resolution to customer issues/questions
• Problem solve, every day at Umba new problems present themselves, our customer experience team are champions at providing resolutions to complex customer queries
• Demonstrate advanced knowledge of our products to our customers
• Help us continue to build a world-class Customer Experience team

Skills And Qualifications

• Proficient computer skills and tech-savvy
• Excellent communication skills both verbal and written required
• At least 3 years of previous customer service experience (Zendesk experience is a huge bonus)
• A proactive approach to work, the ability to find solutions to difficult problems
• Ability to work at our HQ in Kilimani, Nairobi
• References to previous positions
• Ability to work in a collaborative team environment
• Must live and be able to legally work in Kenya
• This is a full time salaried, any applicant must be able to work 35-40 hours week

Benefits

• Market pay rate and will be negotiated in the interview process