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MarketForce is a fast-growing African tech startup headquartered in Nairobi, Kenya. We are building the operating system for retail distribution in Africa. Powered by technology and driven by heart, our mission is to drive Africa forward by creating economic empowerment for everyone along the retail supply chain. Our B2B marketplace, RejaReja, enables cor...
As the Customer Experience Manager you will be responsible for driving exceptional customer experience to our customers through quality interactions at the front line omnichannel touchpoints, quick and accurate escalations, complaints management, and customer issues resolution. Also will be required to demonstrate customer-centric leadership to the customer experience team to embody our values and promise to our customers as well as review, optimize and advocate for compliance to the customer experience processes.
Responsibilities
Minimum Qualifications and Requirements:
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