Customer Experience Manager at MNC Consulting Group Limited

• The ideal candidate will excel in customer service, possess strong organizational skills, and manage front desk operations seamlessly, ensuring an enjoyable client experience from arrival to departure.

Key Responsibilities:
Customer Experience Management:

• Handle client inquiries and complaints professionally.
• Coordinate with aestheticians for top-notch client care and follow-up.

Reception Duties:

• Greet and welcome clients warmly.
• Manage the appointment scheduling system efficiently.
• Answer phone calls, emails, and social media inquiries promptly.
• Maintain a clean, organized reception area.
• Handle client check-ins, check-outs, and payments.

Administrative Support:

• Assist with inventory management and ordering supplies.
• Prepare and maintain confidential client records.
• Support marketing efforts with social media posts and content.
• Ensure smooth operations within the clinic.

Qualifications:

• Experience in using social media.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficient with computer systems.
• Ability to multitask in a fast-paced environment.
• Professional appearance and demeanor.
• Basic knowledge of aesthetic treatments is a plus.