Customer Experience Officer IV (Graphic Design) Central Office - 2 Posts at Kenya Power

 Job Ref. HR: KP1/5B.2/1/3/1652

This position will be reporting to the Manager, Customer Experience. The key duties and responsibilities will include:

• Conceptualize, design, and produce high-quality visual materials for various platforms, including social media, websites, email campaigns, advertisements, and print materials (brochures, posters, banners, etc.).
• Develop creative designs for internal and external communication, including presentations, reports, newsletters, and corporate materials.
• Ensure all visuals are aligned with Kenya Power’s brand guidelines and corporate identity.
• Uphold and enhance Kenya Power’s brand identity across all communication channels.
• Maintain consistency in all visual outputs, ensuring the company’s messages are clear, professional, and impactful.
• Design graphics and layouts for digital marketing campaigns, including social media platforms, email newsletters, and the corporate website.
• Work closely with the social media and marketing/customer experience teams to create engaging visual content that resonates with the target audience.
• Collaborate with the marketing, customer experience, and other internal departments to understand design requirements and project objectives.
• Work with external vendors and agencies to ensure production quality and timely delivery of design materials.
• Brainstorm and develop innovative design concepts for company events, campaigns, and initiatives.
• Translate complex information and messages into visually appealing designs.
• Support the company’s photography and videography needs, including editing and enhancing images/videos for various platforms.
• Attend company events to capture visual content when necessary.
• Manage multiple design projects simultaneously, ensuring deadlines are met and deliverables are of high quality.
• Maintain organized design files and project documentation.
• Stay up to date with the latest trends and best practices in graphic design, digital media, and branding.
• Suggest and implement design innovations to keep Kenya Power’s visual communication fresh and modern.

Appointment Requirements

• Bachelor’s Degree in Graphics, Architecture, Business Administration or related studies from a recognized Institution.
• Diploma in Graphics Design and /or UI/UX Design will be an added advantage
• Three (3) years working experience in a related field
• Attention to detail
• Communications Skills
• Interpersonal skills
• Problem Solving and Analytical Skills
• Creativity and innovation
• strong design skills
• Commitment to Company Vision and Values