Customer Growth Specialist at African Management Institute (AMI)

Job Description

AMI is looking for an ambitious and talented Customer Growth Specialist to be based in Kenya, on a permanent basis. The main function of the Sourcing Specialist is to drive sales and recruitment for AMI’s business development programs, implementing and contributing to strategy for recruiting, building relationships, and enrolling participants in AMI programs as well as implementing virtual webinar sessions for AMI clients. Growth Marketing Specialist will support the Sourcing & Activation team in delivering in person and virtual events, materials, and digital campaigns, ensuring incoming and enrolled participants' learning needs are met and manage customer contacts through a CRM system. 

• Drive sales and recruitment for AMI’s business development programmes - implement and contribute to strategy for recruiting, building relationships and enrolling leaders and entrepreneurs in AMI programs
• Explain products and programs to business leaders and potential participants through various communications channel – video, phone, SMS, and social media
• Utilize and manage customer contacts through a customer relationship management (CRM) system.
• Analyse sales/marketing data to develop strategic communication and marketing initiatives to support programme recruitment
• Expand relationships with SMEs by engaging with potential customers in the AMI Thrive business community and across Africa
• Liaise with marketing production team members to deliver events, marketing materials and digital campaigns relevant to the programme
• Coordinate across various departments to ensure incoming and enrolled participants learning needs are adequately served and relevant data is properly captured
• Work across the company with various teams to continually improve the recruitment and enrolment process

Requirements

• Excellent written and verbal communication skills and speaks with confidence and conviction.
• The individual is able to convince people to consider options beyond that of which they have already considered or discovered themselves.
• Strong entrepreneurial spirit and business sense to drive growth and close deals
• Outgoing personality with great relationship building and management skills
• Proven ability to generate new leads and relationships and systematically convert those leads into sales
• Highly level of proficiency with computer programmes (MS Office etc.) and online tools (social media, CRMs, email systems)
• Passionate about business learning and capacity building for SMEs and African leaders
• A commitment to AMI’s values of excellence, innovation and accountability
• Thrives in a fast-paced, entrepreneurial environment
• Absolutely rock-solid integrity
• Demonstrated network and/or local community connections preferred
• Self-starter with a proactive approach, strong time management and prioritization skills
• Goal-oriented, hitting monthly and quarterly goals with the energy and stamina to work well in a fast-paced environment.
• Ability to work independently as well as on a team.