Customer Insights Officer at NCBA Group

Job Purpose Statement

Customer insights will be responsible for gathering and analyzing data about customers, prospects, or other end-users. She/he will work to better understand the needs of these individuals so that the company can create more effective products and services

Ideal Job Specifications

Academic:

University degree Upper 2nd Class Honors or 3.0 GPA

Professional:

• Proficient in use of relevant MS Office applications and statistical packages.
• Any research certification will be an added advantage
• Prior experience in a similar role
• Experience design certification will be an added advantage
• Strong collaboration and agile mindset
• Analytical Skills

Desired work experience:

• At least 3 years working experience in a customer service environment and/or customer insights & analytics
• Understand marketing enough to hold meaningful conversations with client’s marketing & business teams.
• Knowledge of Quantitative research techniques and methodologies.
• Hands-on experience in building data-driven models and dashboards
• Strong customer service and interpersonal communication

skills

• Ability to analyze and interpret data in a challenging and insightful manner
• Knowledge of data protection act 2019