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  • Posted: Oct 1, 2025
    Deadline: Not specified
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  • Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.
    Read more about this company

     

    Customer Marketing Lead

    Responsibilities

    • Marketing 
    • Insights: Customer and Shopper insights that drive strategic planning and touch point execution including “nuances” in the market
    • Strategy and Planning: Clear, simple category, customer and channel strategies that are National and Regional with focus into few channel segments and customers
    • Activity Development: Develop initiatives that derive from those strategies led through excellent execution that deliver growth and value and competitive advantage 
    • Partnerships: Seek opportunities in the assigned portfolio to engage consumers on the brand to grow market share
    • Stakeholder Alignment: Link Mission imperatives with business strategies, tactical direction, and operational oversight
    • Go to Market: Work in close coordination with Segment Marketing, Product Owners and Channels Organization to develop a strong relevant portfolio strategy 
    • Execution: Lead execution and amplification of marketing plan for assigned portfolio 
    • Go to Market: Work in close coordination with segment and brand marketing to develop a strong relevant portfolio strategy for Safaricom
    • Picture of Success: Deliver the market’s Integrated Activity Planning (IAP) process thereby ensuring that assigned Channels have high quality customer programs, materials & assets to deliver value to Safaricom 
    • M&E: Provide leadership to ensure that marketing activities are fully integrated and deliver brand and business objectives while ensuring the proper tools, systems, calendar, resources and metrics for maximum effectiveness
    • Budgeting: Manage the Marketing budget for respective Channel
    • Partnerships and Stakeholder management
    • Work with internal teams and external creative / media agencies to develop marketing strategies and plans that increase awareness, penetration and / or purchase frequency 
    • Partner with Sales and Customers to execute best-in-class strategies and win the sale in an omni-channel environment; understands how to maximize the business in respective Channel and collaborates to deliver results
    • Project Management 
    • Manage projects on time and on budget as well as exhibits decision-making abilities around investment alternatives that mitigate risk and maximize return
    • Health and Safety
    • Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
    • All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions

    Qualifications

    • Degree in a Business-related field
    • 6 years management experience in Sales & Marketing 
    • Experience leveraging data and trends to generate insights and transforming them into marketing innovation
    • Deep understanding of total commercial spend, experience managing large marketing budget and media investment decisions
    • Experience leading marketing communication & execution projects

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Safaricom Kenya on egjd.fa.us6.oraclecloud.com to apply

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