Customer Relation Management (CRM) Engineer at Safaricom Kenya

DESCRIPTION

We are pleased to announce the following Position in the Digital IT Department within the Technology Division.   In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Reporting to the Tech Lead – CRM Engineering, the position holder will work with other departments within the company to identify requirements and develop solutions (database design, workflows, integration touchpoints and user/data interfaces), configure and/or customize customer channel solutions to meet business requirements using various database and software tools

Key Responsibilities:

• Conduct business user requirements elicitation, analysis and specification.
• Perform the necessary technical design and development functionality to ensure that business application systems can be effectively developed and implemented.
• Perform data modeling to analyze and specify data structures within an application system
• Design and development of front-end tier(s), middle tier(s), and /or back-end database tier(s) for business applications
• Support new and existing application development by creating modifications and enhancements for CRM application.
• Review and provide input on design approach, performance and base functionality
• Perform effective system capacity planning and dimensioning to meet dynamic business needs
• Create test plans, test data sets and perform automated testing to ensure all components of the developed systems meet specifications.
• Designing and implementing highly scalable and available systems
• Co-ordinate and Work with various stakeholders directly in delivery of new projects/ business asks.
• Work directly with the IT support personnel and teams to resolve issues identified and escalated post project implementation.
• Generation of ideas to improve efficiency in software and application services offered to the business, and/or generate revenue for business

QUALIFICATIONS

Job qualifications: 

• University Degree in computer science or technical related field
• 3 years development experience with at least one of the following languages: Java, PHP, C++, C#, Python.
• At least 3 years solid experience in Customer Relationship Management systems development.
• At least 2 years development experience with RDMS preferably MySQL, MariaDB, Oracle etc. Experience in NoSQL databases is an added advantage
• Certification and experience in working with cloud platforms is an added advantage.
• Experience in Scrum and other Agile processes
• Experience in Business Systems modeling and data retrieval
• Unix/Linux technical skills with working experience in scripting in Linux/Unix.
• Working knowledge of Jira, Git/SVN, Jenkins
• Experience in the design and implementation of low-latency, high-availability, and performant systems.
• Great communication and interpersonal skills
• Attention to detail.
• Good analytical and presentation Skills