Customer Relations Officer-Front Desk at Molars

Customer Service management

• Receive, welcome and attend to all clients at the reception area, referring them to the appropriate staff member and/or rooms as appropriate
• Issue Patient History Forms to new clients as needed, ensuring data is correctly entered into the system for ease of reference and to ensure a smooth handling of clients
• Proactively engage waiting clients, updating them on their appointments and allaying any anxiety caused by delays in a proactive and efficient manner
• Proactively engage with the clinical staff to ensure the effective handling of patients, liaising with them on waiting periods, anxious clients, patients in pain and any other challenges that may arise

Financial management

• Receive client payments ensuring the prompt issuance of receipts in a timely and efficient manner ensuring that the system is updated accordingly
• Effectively run Smart cards as needed and as necessary, ensuring that all the appropriate paperwork is correctly filled and signed off as needed

Others

• Fill in as a Customer Relations Officer (Channel) as needed
• Any other duties as may be assigned

Requirements:

Essential requirements

• A diploma in Business Management, Healthcare management or any other relevant field.
• Demonstrable experience in customer care and service
• Strong interpersonal skills
• Experience in Billing on platforms such as Smart, Slade, LCT etc in a hospital.

Desirable requirements

• Experience working in healthcare industry.