Customer Relationship Management Team Leader at K-Unity

Key Responsibilities

• Responsible for efficient management of the customer life cycle to meet company objectives of profitability, company success and stakeholders experience.
• Lead customer service initiatives that enhance customer satisfaction by developing complaint handling mechanisms, feedback mechanisms and promoting information dissemination (among other measures) in a manner that reduces complaints towards zero.
• Developing of ways/initiatives to show appreciation to loyal clients.
• Developing methods to improve and maintain the overall brand experience.
• Identify product gaps through market research, market intelligence or otherwise and recommend modifications and /or new product development.

The ideal candidate must possess the following:

Qualifications

• Hold a bachelor’s degree in Commerce/Business, or related field.
• Professional qualifications MSK/ICM is a plus.
• Have a minimum of four (4) years’ experience at Branch management in the Banking/Sacco sector with proven result track record.

Competencies

• Understand the Sacco Act and general laws related to Banking/Co-operatives, high levels of professionalism and professional development.
• Management and leadership ability: Have excellent interpersonal and people management skills.
• Computer skills: Adept in use of Ms. Word, Excel, Access, power-point, and Internet.

Personal Attributes

• Personality: results oriented with excellent communication and social skills. A forward planner with clear focus, mature, reliable, hardworking, and able to work without supervision.
• Honest and with high integrity.