Operations Supervisor at Solvo Global

This opportunity is strictly for professionals with proven experience as Call Center Supervisors. If you have successfully led teams in customer service environments and ensured operational excellence, we want to meet you.

Key Responsibilities:

• Lead, coach, and supervise call center agents
• Monitor KPIs and ensure service quality standards are met
• Provide training and motivation to the team
• Resolve escalations and guarantee a positive customer experience

Requirements:

• Mandatory: Previous experience as a Call Center Supervisor (no exceptions)
• Strong leadership, communication, and organizational skills
• Results-driven, able to work under pressure
• Fluent English and proactive attitude