Customer Retention Executive Nairobi (4 Positions) at Vilcom Networks Limited April, 2026

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- Customer Retention Executive Nairobi (4 Positions) at Vilcom Networks Limited
- View Jobs in ICT / Telecommunication / View Jobs at Vilcom Networks Limited
Posted: Apr 24, 2026

Deadline: Apr 27, 2026
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Vilcom Networks Limited is a telecommunications company headquartered in Nairobi, Kenya. Our mission is to deliver best-of-class communication services to our customers through fast and affordable internet access and reliable network operation

Customer Retention Executive Nairobi (4 Positions)
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 2 years
- Location Nairobi
- Job Field Customer Care, Success and Service
KEY RESPONSIBILITIES
- Proactively engage and retain customers
- Identify at-risk clients & implement retention strategies
- Follow up on issues and ensure resolution Support onboarding and ongoing customer engagement
REQUIREMENTS & SKILLS
CORE FUNCTIONS
- Bachelor's Degree (Business, IT, Telecom or related)
- At least 2 years in customer service/retention
- Support across Vilcom services
- Monitor churn & customer satisfaction
- Coordinate with SOC & technical teams for issue resolution
- Ensure consistent customer communication & experience
- Knowledge of CRM, ISP services & customer lifecycle Strong communication & problem-solving skills
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Method of Application

Interested candidates should submit their updated CVs to careers@vilcom.co.ke

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Customer Retention Executive Nairobi (4 Positions) at Vilcom Networks Limited

Customer Retention Executive Nairobi (4 Positions)

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Customer Retention Executive Nairobi (4 Positions) at Vilcom Networks Limited

Customer Retention Executive Nairobi (4 Positions)

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