Customer Service Advisor at R4Kenya

Job Description

Main duties will include, but not limited to the following:

• Respond to customer calls, emails and other messages
• Handle queries received through other channels such as social media and live chat
• Reply to Trustpilot and other review site comments
• Resolve complaints in full – even when this is not possible on first contact and when the customer is particularly demanding
• Promote and process new sales
• Take calls from customers to assist them with delivery and product enquiries
• Help maintain stock accuracy by processing order amendments and replacements
• Maintain high levels of quality in tone of responses, interest and empathy with customer and accuracy of answers