Customer Service Advisors/Tellers at Caritas MFB

JOB PURPOSE

Key responsibilities and accountabilities

• Maintain cash limit for the branch and individual cashier.
• Ensure daily reconciliation of cash book and banking system.
• Ensure daily reports are actioned as per schedule of reports
• Ensure reporting to Operations Supervisor in cash limits, evaluation repatriation daily.
• Ensure cash security is adhered to and that the cash repatriation is adequately insured.
• Responding promptly to customer enquiries.
• Handling customer complaints and escalating where necessary.
• Obtaining and evaluating all relevant customer information to match to products and services.
• Guiding customers in the account opening process.
• Providing feedback to improve the efficiency of the customer service process
• Ensure key rotations are done without compromise
• Ensure offsite storage for duplicate storage room keys
• Any other duty as assigned

Minimum Qualifications and Experience

• A minimum of 3 years’ experience in a deposit taking environment will be required
• Working experience as a direct sales representative will be an added advantage
• Degree in Business Administration/Management/Co-operative Management or any other Business-related field.