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  • Posted: Aug 17, 2023
    Deadline: Aug 27, 2023
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    A university of global excellence in advancing Knowledge, science and Technology. To provide leadership and outstanding programmes by engaging in scholarly reflection, cultivating critical thinking and advancing creative problem-solving skills in the fields of engineering, the sciences, business and related areas that benefit society.
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    Customer Service Assistant

    REF: TUM/ADVERT/ENT/RECR/2/CSA /A/2023

    Reporting To: Senior Corporate Communications Officer
    Professional Requirements

    • Must possess a Certificate of Secondary Education.
    • Must possess Certificate in Front Office
    • Possession of Sign Language Certificate will be an added advantage
    • Must provide evidence of computer literacy

    Duties and Responsibilities

    • Making and receiving phone calls on behalf of University
    • Directing phone calls to the appropriate destinations
    • Reporting any switchboard and telephone extensions faults to the concerned office
    • Receiving & directing visitors to their desired destinations
    • Answering customers’ enquiries
    • Manning visitors’ book
    • Recording all customer complaints and forward term to the appropriate office
    • Intercom voicing
    • Perform any other duties and responsibilities as may be assigned from time to time

    Method of Application

    APPLICATION GUIDE

    • Application should include an up-to date Curriculum Vitae (CV), providing details of age, academic and professional qualifications, work experience, current designation and
    • salary, email address, telephone, name and contacts of three referees who are knowledgeable about the competence of the applicant, a copy of National Identification Card, copies of relevant certificates and testimonials.
    • Candidates with foreign Academic Qualifications MUST submit a Certificate of Recognition from the Commission for University Education (CUE).
    • Details of academic and professional certificates not obtained by closure of the advert shall not be considered.
    • Upon offer of employment successful candidates shall be required to provide valid clearance certificates from the following Bodies:
      • Kenya Revenue Authority.
      • Higher Education Loans Board.
      • Ethics and Anti-Corruption Commission.
      • Directorate of Criminal Investigations
      • Registered Credit Reference Bureau.
    • Only shortlisted and successful candidates will be contacted
    • All applications will be trough the ONLINE portal accessible via the link: job and vacancies or https://jobs.tum.ac.ke/
    • Detailed job descriptions to be obtained at the University website www.tum.ac.ke

    Applications should be addressed to;
     Deputy Vice Chancellor (AFP)
    Technical University of Mombasa
     P.O Box 90420-80100
    Applications containing false information shall be disqualified.
    The deadline for submitting online application is 27th August, 2023 Applications received later than this date will not be considered.

    Interested and qualified? Go to Technical University of Mombasa on jobs.tum.ac.ke to apply

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