Customer Service Coordinator at Vivo Energy May, 2026

- Customer Service Coordinator at Vivo Energy
- View Jobs in Oil and Gas / View Jobs at Vivo Energy
Posted: May 20, 2026

Deadline: May 25, 2026
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Vivo Energy is the Shell licensee in 16 countries in Africa. We are proud to offer our customers the very best of Shell’s high quality products and services - including supply reliability, technical expertise and unmatched customer service - in the countries where we operate. In doing so, we have in place industry-leading health and safety standards, an...
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Customer Service Coordinator
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience
- Location Nairobi
- Job Field Customer Care, Success and Service
Job Purpose:
- The purpose of this role is to provide efficient customer service and operational support across the Order-to-Cash process, ensuring accurate order processing, effective customer communication, timely issue resolution, and high levels of customer satisfaction while supporting overall business operations and service delivery targets.
Key Responsibilities:

Customer Service
- Telephony (Customer Communication)
- Customer Order to Cash Process (Local & Exports)
- Retail Order Pre-Planning (MPP/CSR)
- Ve Serve support
- Retail Automation & Consignment Stocking
- Maintenance of Customer Sites (Retail, Commercial & Lubes)
- Customer Master Data Management (MRD/MDG)
- Customer Complaints & Feedback Management (CSI)
- Card Centre & Customer Support
- Helpdesk, Business Support & Records
- Special Support to Key Customers
- Other duties and Support as requested.
Knowledge, Skills & Qualifications:
- University Graduate
- Previous experience in Customer Service
- Fluency and Proficiency in English & Kiswahili
- Multi-tasking
- Problem solving
- Team player
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Interested and qualified? Go to Vivo Energy on apply.workable.com to apply

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Customer Service Coordinator at Vivo Energy

Customer Service Coordinator

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Customer Service Coordinator at Vivo Energy

Customer Service Coordinator

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