Customer Service Executive at Uganda Baati Limited

Candidate Specification:

• Nationality: Ugandan
• Experience: 5 years experience in the building/construction sector or relevant experience gained in any commercial area involving product selling
• Qualification: A Bachelor’s Degree from a recognized government institution.

Main purpose of the position: 

Customer Service Executive will work on selling existing products in the show room, identify and follow up on sales leads, improve on the market sales, pitch goods or services to new clients, and maintain a good working relationship with both new and old clients.

 Key Responsibilities:

•  To attend to and respond to incoming customer enquiries whether through phone, or over the counter.
• To follow up on customer productions orders and ensure timely deliveries.
• To convert all potential prospects from walk in customers to sales.
• To generate daily footfall/Sales reports and share them with Management.
• To receive, record and forward customer complaints to management for corrective and preventive actions.
• Organize product delivery and order fulfillment activities such as taking orders, giving pricing information, determining appropriate time delivery, routes and rates, etc.
• Provide outstanding customer service to improve customer satisfaction and relationship hence maintaining documentation to track customer requests and inquiries.
• Address problems such as damages, shortages and non-conformance to specifications with relevant departments.
• Develop knowledge about each customer’s business model, requirements and trends.
• Receive sales orders from customers, confirm payment status and log in for production and delivery.
• Develop, grow and manage the roof installers scheme(Fundi) in the area
• Keep customers informed on status of their orders and availability of material thereby liaising with production and supply chain teams on timelines to achieve OTIF.
• Prepare loading slips; ensure all documentation is in order for loading, invoicing until the vehicle is out of the premises.