Customer Service at Kilimall March, 2025

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- Customer Service at Kilimall
- View Jobs in Internet / E-commerce / View Jobs at Kilimall
Posted: Mar 28, 2025

Deadline: Apr 11, 2025
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Kilimall.co.ke is Kenya’s largest online shopping mall. We launched in July 2014 and our mission is to become No.1 E-commerce platform in Africa. We serve a retail customer base that continues to grow exponentially, offering products that span various categories including Phones, Computers, Clothing, Shoes, Home Appliances, Books, healthcare, Baby Product...
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Customer Service
- Job Type Full Time
- Qualification BA/BSc/HND , Diploma
- Experience
- Location Nairobi
- Job Field Customer Care
Duties & Responsibilities:
- Handle Live Chat Tickets.
- Respond to WhatsApp chats.
- Follow Up on all raised customer issues to completion.
- Attain the required customer satisfaction rate.
- Attain daily clearance and response rate below 3min.
Requirements:
- Degree or diploma in a Business related Course.
- Experience in a similar role.
- Good Customer Service Skills.
- Good Communication Skills.
- Problem Solving Skill.
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Method of Application

Apply by sending an email with your CV and a convincing cover letter to recruitment@kilimall.com clearly stating the subject heading by by 11th April 2025 Please state your current and expected remuneration in your CV.

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