Current Openings at Kilimall

Key Responsibilities:

• Drop Shipping (DS) Order Fulfillment
• Sharing Daily LPOS to deliver the DS orders within the course of the day.
• Received Drop Shipping orders from the inbound team and processed them immediately.
• Printed LPOs for Processing the received DS orders.
• Made sure delayed orders are delivered by sellers at DS hubs.
• Updated pending orders for Delayed orders and after-sale issues on Qingflow system.
• Customer Support/Aftersale Queries
• Replying customer messages in SOP stores.
• Assisting offshore team on after-sale applications.
• Calling out clients concerning their after-sale application to know the condition of the item so as to decide whether it can be exchange, return, refund or it should be repaired.
• Follow up with service centers to prepare the items as quick as possible.
• Notifying sellers concerning their after-sale applications.
• Vendor Support.
• Prepared vendor payment and submitted for approval on time.
• Retrieved POP and Sales report and shared with sellers.
• Price negotiations with sellers for preparation for platform campaigns.
• Sending stock updates to offshore members.

Requirements:

• Diploma in Procurement/ Customer Service, Supply Chain Management or any other related field.
• Proficiency in office soft-wares, including excel, word, PPT.
• Serious, responsible and rigorous work attitude.
• Teamwork, good time management and communication skills.
• Accountable, adaptable and willing to learn & improve at all times.
• High degree of professionalism with great Emotional Control
• Due to the high volume of applications received, only shortlisted candidates will be contacted.

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Duties & Responsibilities:

• Handle Live Chat Tickets.
• Respond to WhatsApp chats.
• Follow Up on all raised customer issues to completion.
• Attain the required customer satisfaction rate.
• Attain daily clearance and response rate below 3min.

Requirements:

• Degree or diploma in a Business related Course.
• Experience in a similar role.
• Good Customer Service Skills.
• Good Communication Skills.
• Problem Solving Skill.

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Duties & Responsibilities:

• Making daily payments to online merchants and service providers.
• Lipapay system reconciliations.
• Filing.
• Following up with pending payments.
• Updating weekly sellers settlement sheet.
• Downloading and uploading M-pesa statements on system for reconciliation.
• Any other duties allocated by superiors.

Requirements:

• Bachelors degree B.com/CPA/ in Finance, Accounting or its equivalent.
• Experience at-least 2years in a similar role

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Duties & Responsibilities:

• Increase sales of the local sellers for home and kitchen category.
• Strengthen seller business relationships and maintain regular communication with the sellers.
• Carrying-out background information check for the home and kitchen category sellers.
• Following up on fulfillment and inventory update for home and kitchen category sellers.
• Drive promotion and marketing initiatives for home and kitchen category sellers.
• Price negotiation and engaging the sellers in preparation for the campaigns.

Requirements:

• Minimum of a Bachelor degree in any related course.
• Rich product knowledge and familiar with e-commerce industry.
• Strong sense of responsibility.
• Excellent negotiations skills and a problem solver. Ability to work under pressure.
• Outstanding communication skills, both written and verbal.
• Outstanding organizational skills. Analytical skills and keen on details.