Customer Service Officer at Lions Sightfirst Eye Hospital

KEY RESPONSIBILITIES:

• Handle customer inquiries and complaints.
• Provide accurate information about products and services.
• Process orders, requests, and transactions.
• Maintain customer records and update databases.
• Resolve issues promptly and professionally.
• Collaborate with other departments to improve service.

QUALIFICATIONS:

• Diploma or Degree in Business, Communications, or a related field. Strong communication and interpersonal skills.
• Proficiency in computer systems and CRM software.
• Problem-solving and conflict resolution abilities.
• Excellent organizational and multitasking skills.

Experience:

• 2-3 years in customer service or a similar role.
• Experience in a corporate or service industry is an advantage.