Customer Service Officer- Multiple Branches at I&M Bank

Primary Responsibilities:

• Receive instructions transactions that require guidance such as giving SWIFT instructions, bankers cheque, fixed deposits, investment services instructions, T. Bill purchase.
• Release trade finance documents such as IMPLC,/FIBC documents and advise customers for collection.
• Custodian of PIN mailers and cards.
• Process STOP payment instructions.
• Prepare audit confirmations, certificate of balance, interest certificate and opinion letters for customers.
• Print and issue various advices such as fixed deposit, credit and debit advices.
• Facilitate customers’ access to lockers.
• Prepare and submit monthly reports.
• Coordinate the complaint resolution process internally and communicating the resolution to customers.
• Attend to walk-in customers enquiries on account opening and products.
• Inform and cross-sell the Bank’s range of products and services to existing customers.
• Ensure the completion of all customer documentation.
• Review customer information entered in the system against customer instructions.
• Receive instructions on account opening and closing adhering to strict KYC guidelines.
• Order, issue and maintain cheque books and bankers cheques.
• Answer all written complaints and enquiries received from customers.

Person Specifications

• Bachelor’s degree in a Business related field from a recognized institution.
• At least 1 year relevant experience.
• Excellent communication and interpersonal skills.
• Excellent problem solving and decision making skills.
• Strong marketing and networking skills.