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  • Posted: Mar 14, 2023
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries.
    Read more about this company


    Customer Service Officer/Underwriting Assistant General Insurance

    Job Description

    The job holder will be responsible for enforcing underwriting controls to ensure quality underwriting and Business.


    • Enforce underwriting controls
    • Ensure clean and accurate data capture
    • Timely preparation of quotations and follow up
    • Debiting of premiums and processing of policy documents within set timelines
    • Processing and checking of underwriting Documents
    • Issuing & signing of Motor Certificates and Yellow cards
    • Ensure that work is done within the set standards of service and TAT
    • Give quality customer service to all clients.
    • Safe keeping of security documents.
    • Daily scanning and indexing of mails
    • Initiating motor valuation and follow up
    • Adherence to the credit control policy
    • Follow up renewals and ensure maximum retention of profitable accounts  
    • Timely processing refunds and follow up
    • 100% Adherence to the authority matrix
    • Ensure registry is fully maintained, orderly and up to date
    •  Ensure compliance of AML and PEP guidelines
    • Ensure cross sale and up sale opportunities are maximized
    • Perform any other duties as may be required by the management.


    • Underwriting skills and product knowledge
    • Customer service skills
    • Good Communication Skills
    • Computer Literate

    QUALIFICATIONS (Academic, Professional, Experience)

    • Degree in a Business related course
    • Professional papers – ACII/AIK


    • 2 years’ and above   

    Closing Date: 22 March 2023

    Method of Application

    Interested and qualified? Go to Old Mutual Kenya on to apply

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