Customer Service Officers at Kenya Women Microfinance

KWFT Insurance Agency a subsidiary of Kenya Women Microfinance Bank, would like to announce a vacant position in the capacity of

• Requires a self driven individual who can work with minimum supervision 
• Good presentation Skills. 
• Should be equipped with Market Knowledge, Quality Focus, Problem Solving Skills, Communication and Documentation skills.
• The applicant will be required to hold a business related University Degree – B.Com (Marketing option or Finance) or B. Ed (Business Administration option), or Diploma in Co-operative Management, Marketing or  Business Administration
• A minimum experience of 1 year in sales in the Finance industry is required.

Responsibilities

• Answer customer inquiries via phone, email, and in-person.
• Direct customers to online resources.
• Update customer records in the system, including notes about interactions.
• Pitch ideas for improving customer care.
• Create and maintain reports about customer interactions.