Customer Service Operations Associate at Senga Technologies

Your key role in operations

This is a highly demanding and process-oriented role requiring individual smarts and precision in the execution of tasks. The effect of your inputs in this role will be immediate and direct. Role expectations include:  

• Build and maintain relationships with customers and transporters
• Achieve high customer service and proper transporter management
• Manage customer transactions including trips and after-sale service
• Coordinate and oversee the shipment of goods from shippers to customers
• Communicate with shippers, transporters, and customers to resolve issues and ensure smooth operations
• Optimise transportation routes to minimise costs and maximise efficiency
• Communicate effectively and efficiently with customers, transporters and team members
• Implement process improvements to enhance operations
• Identify and fix operational issues as they arise
• Address general customer requests
• Maintaining exemplary operational records

Your qualifications

• University degree level education with up to 2 years’ post university work experience (start-up experience is a plus). We don’t focus on your field of study – just your dedication, integrity, dynamic nature, and ambition.
• High degree of professionalism 
• Extreme attention to detail
• Excellent verbal and written communication skills
• Good mathematical skills
• Good coordination and logistics handling
• Good administrative and organisation skills
• Strong forward planning
• Good interpersonal skills
• High emotional intelligence
• Strong preference for candidates who have worked in service and hospitality industries.