Customer Service/Receptionist at AMR Connect Insurance Brokers Ltd

Key Responsibilities:

• Front Desk Management:
  • Greet clients and visitors in a courteous and professional manner
  • Answer and direct incoming calls promptly and efficiently
  • Manage incoming and outgoing mail and packages
• Customer Service:
  • Provide exceptional customer service by addressing client inquiries and concerns
  • Assist clients with general information and direct them to the appropriate insurance professionals
  • Maintain a friendly and welcoming atmosphere for clients visiting the office
• Administrative Support
  • Assist in scheduling appointments and managing calendars
  • Maintain and update client databases and records
  • Assist with data entry and administrative tasks as needed
• Communication
  • Communicate effectively with clients, insurance professionals and other team members
  • Relay accurate and timely messages to the relevant parties
  • Respond to emails and inquiries in a timely and professional manner

Key Skills

• Communication skills
• Reception etiquette
• Computer litracy
• Social/amiable
• Experience in a similar role