Customer Service Reliever at Ital Global

We are looking for a confident and self-motivated individual who is looking for a customer service opportunity.

About the Client:

• A leading Kenya-based healthcare private facility that continuously strives to enhance the treatment experience of all their patients. It follows the best infection control protocols to avoid any interaction in our patients.
• The center is run by a well-trained and professional team. The facility ensures that all the national guidelines are followed thoroughly without compromising the quality while providing holistic care for these patients.

Job Requirements

• Bachelor’s Degree in Communication, Public Relations, Marketing or any related course.
• Customer Service experience: 6 months-1 Year would be an added advantage.
• Attained a C+ or higher in your KCSE
• Proficient in Microsoft Office.

Competencies and Skills Required

• Excellent communication and presentation skills.
• Enthusiasm and Reliability
• Ability to multi-task.
• Vibrant and people-oriented
• Ability to work under pressure

Job Responsibilities.

• Maintaining a positive, empathetic and professional attitude toward customers at all times
• Communicating with customers through various channels.
• Vast product knowledge.
• Ensure efficiency of the customer service process.
• Ensure customer satisfaction through the provision of professional customer support.
• Develops and maintains strong relationships with customers by providing support, information, and guidance
• Provides excellent customer service by responding promptly to customer inquiries, questions, acknowledging concerns and resolving complaints.
• Maintain a high profile in the day-to-day operations.
• Answer all incoming calls and redirect them or keep messages.
• Performs other related duties as assigned.