Customer Service Rep at Ngong Veg Limited

Roles and Responsibilities

• Maintaining solid customer relationships by handling questions and concerns with speed and professionalism 
• Resolving customer complaints, managing database records, drafting status reports on customer service issues 
• Data entry and research as required to troubleshoot customer problems
• Communicating with clients to understand their needs – emails, what’s app and calls
• Collect and analyze data to learn more about customer behavior
• Improve the overall customer experience
• Identifying industry trends
• Send daily and weekly order confirmations to customers
• Offer any extra volumes available to all clients
• Send availabilities to customers each week
• Develop local sales – making sure we offer excess regularly

Qualifications

Essential

• A Diploma holder or bachelor’s degree holder in either or related disciplines; Sales & Marketing, Social Science, Business Management or Administration
• At least 1-2 years related progressive experience in customer service

Other desired Qualification

• Application in knowledge Computer.

Desired

• Team player with excellent, proven interpersonal, verbal and written communications skills.
• Effective problem-solving and negotiation skills.
• Excellent analytical, planning, management, and reporting skills.
• Ability to work under pressure to meet deadlines and handle challenges