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  • Posted: Feb 17, 2022
    Deadline: Feb 23, 2022
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    We are a privately owned, hands on business, operating with over 1500 acres of prime land. We run three different farms to provide climatic diversity. We have invested heavily in dams, boreholes and waterpans to ensure irrigation is a key asset for us.
    Read more about this company


    Customer Service Rep

    Roles and Responsibilities

    • Maintaining solid customer relationships by handling questions and concerns with speed and professionalism 
    • Resolving customer complaints, managing database records, drafting status reports on customer service issues 
    • Data entry and research as required to troubleshoot customer problems
    • Communicating with clients to understand their needs – emails, what’s app and calls
    • Collect and analyze data to learn more about customer behavior
    • Improve the overall customer experience
    • Identifying industry trends
    • Send daily and weekly order confirmations to customers
    • Offer any extra volumes available to all clients
    • Send availabilities to customers each week
    • Develop local sales – making sure we offer excess regularly



    • A Diploma holder or bachelor’s degree holder in either or related disciplines; Sales & Marketing, Social Science, Business Management or Administration
    • At least 1-2 years related progressive experience in customer service

    Other desired Qualification

    • Application in knowledge Computer.


    • Team player with excellent, proven interpersonal, verbal and written communications skills.
    • Effective problem-solving and negotiation skills.
    • Excellent analytical, planning, management, and reporting skills.
    • Ability to work under pressure to meet deadlines and handle challenges

    Method of Application

    Interested and qualified? Go to Ngong Veg Limited on to apply

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