Customer Service Representative (French And English) at Solvo Global

Channels: Voice, Chat & Email

English Level Required: C1+

French Level Required: C1

About the Role:

• As a Tire Support Specialist, you’ll be the first point of contact for consumers, tire installers, and wholesale distributors. You’ll assist with inquiries related to specific tires or existing orders across multiple channels

Key Responsibilities:

• Handle inbound calls, chats, and emails professionally
• Assist with tire-related inquiries and order support
• Transition smoothly between communication channels
• Maintain accurate documentation in internal systems
• Collaborate with team leads and escalate issues when needed
• Meet performance KPIs and adhere to schedules

What We’re Looking For:

• 6–12 months of customer service experience
• Strong communication and interpersonal skills
• Enthusiastic problem-solver with a growth mindset
• Sales/retention experience is a plus
• Spanish language skills are a bonus