Customer Service Representative at LifeBank

Role Description

• This is a full-time on-site role as a Customer Service Agent located in Nairobi County, Kenya. The Customer Service Agent's main responsibility is to provide excellent customer support and ensure customer satisfaction. They will handle customer inquiries and requests, solve problems, and maintain a positive customer experience.

Qualifications:

• Customer Service Representatives, Customer Support, and Customer Satisfaction skills
• Experience in providing excellent customer service
• Customer Experience skills
• Strong communication and interpersonal skills
• Ability to handle customer inquiries and resolve problems effectively
• Ability to work in a fast-paced environment
• Attention to detail and strong organizational skills
• Knowledge of healthcare industry is a plus
• Bachelor's degree in any field

Roles and Responsibilities:

• Work in line with company policy to achieve set sales targets (above 80%) and outcomes within schedule in assigned active customers
• Ensure retention of assigned customers
• Work in line with company policy to achieve set sales targets and outcomes within schedule in assigned active customers
• Prepare and follow up on territorial sales, forecasts on a weekly and monthly basis for active customers
• Establish, develop and maintain positive business and active customer relationships
• Reporting, tracking and resolution of active customer issues
• Provide daily call reports, as well as weekly and monthly report of sales efforts to active customers in marked sales territory
• Regularly follow up with active hospitals to ensure they sign up and are using the app to place orders
• Resolve active customer complaints by investigating problems; developing solutions; preparing reports and making recommendations to management
• Develop strategies for increasing opportunities to meet and talk to contacts in the medical and healthcare sector
• Stay informed about activities of health services in assigned particular area
• Expert level knowledge of department processes and product to serve as the first line of support in resolvong internal and external active and key customer issues
• Perform other duties as assigned
• Ensure all assigned KPIs are achieved.

Requirements

• Interested candidates should possess a B.SC Degree/HND
• 1-2 years Key account and Customer Experience management experience
• 1-2 years experience in direct sales in the Pharma and Healthcare industry
• Experience in the medical or Pharma industry is a plus

Skills and Abilities:

• Good organizational skills and results driven
• Highly self motivated
• Highly analytical with drive for numbers
• High level of professionalism
• Result-oriented team player with exceptional motivation and interpersonal skills
• Relationship management skills and openness to feedback
• Excellent selling, communication skills
• High proficiency in MS Office Suite
• Must be able to prepare management reports and correspondence
• Good initiative, time and stress management skills

Personal Attributes:

• Have a deep desire to work in the startup industry
• Sociable and friendly
• Confident and Pleasant
• Loves a Challenges