IOH Customer Service Representative at Cigna

Duties

• Manage day-to-day communication with insured members regarding application cases, via telephone and email.
• Coordinate and ensure follow-ups for all assigned application contracts and requests.
• Use the most efficient communication channels (phone, email, letter) for application case management.
• Prioritize work according to planning to maintain high service performance for application cases.
• Maintain a cooperative and friendly working environment within the team.
• Identify and share possible improvements in application processes with your manager.
• Inform supervisors and senior supervisors about problems and inefficiencies in application processes.

Skills & qualifications

• Diploma or Bachelor’s degree or equivalent experience. Translation, interpreting, or foreign languages studies are highly valued.
• Takes appropriate action on application cases based on available information.
• Excellent communication skills.
• Works faultlessly on application case data input.
• Follows procedures, agreements, and document flows for application cases.
• Balances quality and quantity in application case handling.
• Works effectively within the application team.
• Quickly learns and uses current office applications.
• Handles confidential (medical) information with care.

Working requirement: 

• MUST be available immediately for 3-6 months fixed-term contract.
• Able to work in rotational shift hours during weekdays and weekends and public holidays.