Customer Success Engineer (Finance and Accounts) at ABNO Softwares International

About the Role

• We are looking for an experienced Customer Success Engineer with strong knowledge of financial accounting and ERP implementation to join our team.
• The successful candidate will play a key role in the implementation, configuration, training, and ongoing support for our ERPs Especially the financial modules.
• This role requires someone who can bridge the gap between finance & Accounts, technology, and customers—understanding financial processes while being able to translate customer requirements into effective ERP solutions.

Key Responsibilities

• Implement and support financial modules within the our ERPs
• Work closely with customers to understand their financial processes, requirements, and challenges.
• Configure and assist in deploying ERP financial solutions according to customer requirements.
• Provide functional support and troubleshoot finance-related system issues.
• Conduct user training, knowledge transfer, and system demonstrations.
• Assist customers with system adoption and ensure they achieve value from the ERP solution.
• Translate accounting and business requirements into practical ERP solutions.
• Participate in system testing, data validation, implementation, and go-live activities.
• Prepare user guides, training materials, and other implementation documentation.
• Maintain strong relationships with customers and provide timely, professional support.
• Gather customer feedback and work with internal technical teams to improve system functionality and user experience.

Required Technical & Finance Skills

The ideal candidate should have:

• Strong understanding of financial accounting principles and practices.
• Knowledge of both Public Sector and Private Sector Financial Accounting.
• Practical experience in ERP implementation, particularly financial/ accounting systems.
• Ability to understand financial processes and translate them into ERP system workflows.
• Experience in system configuration, testing, implementation, and user support.
• Strong analytical and problem-solving skills.
• Good understanding of accounting processes such as General Ledger, Accounts Payable, Accounts Receivable, budgeting, financial reporting, and reconciliations.
• Strong computer literacy and ability to quickly learn and work with enterprise software.

Customer Success Abilities

The successful candidate must be:

• An excellent communicator with strong interpersonal skills.
• Customer-focused and able to build strong professional relationships.
• Able to explain technical and financial concepts in a simple and understandable way.
• Skilled in knowledge transfer and user training.
• Patient, responsive, and solution-oriented when dealing with customers.
• Comfortable working directly with finance teams, accountants, management, and technical teams.
• Able to manage multiple customer implementations and support requests effectively.
• Proactive in identifying customer challenges and recommending appropriate solutions.

Experience & Qualifications

• CPA – at least Intermediate Level or equivalent professional accounting qualification.
• Bachelors of commerce/Business Administration, Business Administration, Finance, Accounting, Information Systems, or another relevant undergraduate degree.
• At least 2 years of relevant professional experience.
• Previous experience in ERP implementation, financial systems, accounting systems, or business application support is highly desirable.
• Experience working directly with customers in a consulting, implementation, support, or customer success environment will be an added advantage.

Preferred / Bonus Skills

Candidates with the following experience will have an added advantage:

• Previous experience implementing or supporting UNISOL and/or GENESIS ERP.
• Experience in both public-sector and private-sector financial systems.
• Experience with ERP implementation methodologies and project delivery.
• Knowledge of budgeting and financial management systems.
• Experience conducting ERP user training and workshops.
• Business analysis and requirements-gathering experience.
• Knowledge of database concepts, reporting tools, or system integrations.
• Experience working with government institutions, NGOs, corporates, or other large organizations.

What the Successful Candidate Will Do

• The successful candidate will act as a finance and ERP specialist who ensures customers successfully implement, understand, adopt, and effectively use our financial systems.
• You will work directly with customers to:
• Understand → Implement → Train → Support → Improve
• You will be expected to combine your accounting expertise, ERP knowledge, communication skills, and customer-success mindset to deliver successful implementations and long-term customer satisfaction.

What We Are Looking For

We are looking for someone who is:

• Experienced in Finance & Accounting
• Strong in ERP Implementation
• Customer-focused
• A good communicator
• A strong trainer and knowledge-transfer facilitator
• Analytical and solution-oriented
• Comfortable working with both technical and non-technical users