Customer Success Engineer at Oracle

Develop and manage the Oracle Support relationship with customers throughout assigned engagements and maximize the customers' satisfaction and use of Support Services. Provide complex on-site break-fix support and conduct complex installations. Define and implement proactive plans. Provide long or short-term site coverage for dedicated customer sites.

Responsibilities:

• Represent the customer as a single point of contact within Oracle. Develop and maintain relationships with management across lines of business and third parties.
• Advise the account on the effective and efficient way to use Oracle support services tools, systems, interfaces, and procedures.
• Actively drive remote services adoption and identify new sales opportunities for customers.
• Assure and improve the quality of the service.
• Define and implement proactive plans.
• Be a mentor for field technicians.
• Be able to solve complex problems for products and create action plans for others to drive further analysis.
• Works primarily at customer sites.
• Is using provided tools to do proper and timely internal reporting.
• Needs to be able to travel at short notice - short and long term, within the region, potentially globally.
• Requires a 7x24-hours commitment to participate in the regional standby rotation program and shift.

Requirements: 

• Work involves account management, problem-solving, and mentoring for field technicians.
• An understanding and applying company policies and procedures are needed.
• Typically school graduate or equivalent with a 3+ year experience in a technical role with HW background, and networking experience