Customer Success Executive (Humanitarians) at Indepth Research Services (IRES)

Key responsibilities:

• Identify sales prospects and opportunities in the Humanitarian Sector, produce leads and book appointments with emphasis on high quality leads.
• Offer solutions based on clients’ needs and capabilities
• Developing creative pitches and propositions and follow up with existing clients
• Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.
• Following up on new leads and referrals to conversion.
• Communicate new service opportunities, special developments, information, or feedback gathered through field activity to appropriate Learning and Development Advisor.
• Spending almost 80% of the workday communicating with potential clients.
• Contacting potential or existing customers to inform them about our training programs and seminars using scripts
• Conducting Learning Needs Assessment to understand customer/key organizations training requirements.
• Handling customer grievances to preserve the company’s reputation.
• Participate in marketing events such as seminars, trade shows, and telemarketing events.
• Ensuring that sales quotas are met.
• Other duties as assigned.

Qualifications and Experience

• Degree in Community Development, Social Work, International Development or related.
• Certificate in Sales and Marketing
• Knowledge of Digital Marketing
• At least 2 to 3 experience working with or offering services to Humanitarian organizations.
• Knowledge of how NGOs and International Organizations work.
• Eloquent and customer-oriented
• Masterly of English with Clear Communication Skills
• Great interpersonal, communication and presentation skills
• Advanced skills in MS Office, PowerPoint, and Excel
• Cool-tempered with perseverance and the ability to handle rejection
• Experience in selling training programs and seminars/events
• High-level understanding of computer technology
• Ability to learn about products and services and describe/explain them to prospects
• Outstanding negotiation skills with the ability to resolve issues and address complaints