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  • Posted: Nov 14, 2022
    Deadline: Not specified
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    We deliver open source to the world faster, more securely and more cost effectively than any other company. If you're interested in a career at Canonical, we are a remote-first company so please apply to any suitable role as skills are valued more than location, despite some having a preferred geographic preference.
    Read more about this company

     

    Customer Success Manager

    So do we! This is why we're growing our customer success team to continue to offer thoughtful, smart, precise interactions across all our product portfolio, from Ubuntu to open source infrastructure and applications.

    As a customer success manager you will:

    • Onboard new Canonical customers and introduce them to our products and support processes.
    • Collaborate with sales and support in developing and delivering engagement plans that fulfill the customer's objectives.
    • Assist sales in identifying growth opportunities or renewal risks.
    • Serve as customer advocate internally and influence Canonical products, websites, documentation, processes and people to improve customer satisfaction and retention.
    • Create campaigns targeting multiple customers through digital touch-points and activities.

    The successful candidate will have :

    • A passion for customer satisfaction
    • Love for technology, infrastructure and Ubuntu in particular
    • Patience and ability to listen
    • Good presentation skills
    • Superior writing and communication skills
    • Flexibility and good time management

    Method of Application

    Interested and qualified? Go to Canonical on boards.greenhouse.io to apply

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