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  • Posted: Nov 15, 2022
    Deadline: Nov 26, 2022
  • d.light is a global leader and pioneer in delivering affordable solar-powered solutions designed for the two billion people in the developing world without access to reliable energy. d.light provides distributed solar energy solutions for households and small businesses that are transforming the way people all over the world use and pay for energy. Through f...
    Read more about this company


    Customer Success Manager

    Job Description


    • Holding product platform training for internal staff and partners:  New features, migration and UATs for vital features 
    • Creating professional communication and training resources for the product platform users
    • Managing Customer Success relationship with Partnerships
    • Managing Customer Success relationship with Product teams 
    • Collecting and using customer satisfaction feedback on d.light's software products to improve Software products/ build product backlog
    • Managing new application products adoption by customers
    • Maintaining Product Knowledge Base 
    • Managing Customer Feedback <> Business Product build
    • Feature Request Management and Product Roadmap Collaboration
    • Promote value through customer experience 
    • Review customer complaints and concerns and seek to improve the customer experience 


    • Net Promoter Score (NPS)
    • Customer support tickets resolution performance
    • Customer effort score
    • Customer satisfaction score.   

    Desired Skills and Experience 

    • Proven work experience as a Customer Success Manager or similar role
    • Exceptional ability to communicate and foster positive business relationships
    • Technical skills required, as they relate to the use of the product or service 
    • Accountability and personal organization are essential
    • Experience in managing a diverse group and training each according to company standards

    Method of Application

    Interested and qualified? Go to d.light on to apply

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